Shipping Info
We aim to ship all orders placed before 2pm Monday – Friday within 3 business days for standard shipping and next business day for Express. Next day delivery is only available within the USA and is dependent on availability.
During large promotional events such as Wool Week, Black Friday and seasonal clearance sales, we DO NOT guarantee that we can ship orders within our normal 48 hour time frame. If your order is time sensitive please avoid ordering during these events as we would hate for you to be disappointed. During sales it is also not advisable to request overnight shipping as we cannot guarantee it can reach you overnight.
The customer is responsible for ensuring we have the correct address prior to shipping. We are not responsible for packages delivered to an incorrect address that was supplied to us at checkout. Packages returned to us due to incorrect address will reship at the customer's cost.
We accept no responsibility for items shipped by us once tracking shows they are delivered. We understand post can go missing at destination so if you believe your package is best shipped signature required only then please let us know when you place your order. There may be a slight charge for this depending on where you live. We are NOT responsible for missing packages if we ship to the address you gave us and tracking shows as delivered but you didn't receive it.
International delivery with tracking and signature required is also available. Please contact us for details.
We cannot make adjustments to your order after it’s placed. If you realize you made an error after receiving your order notification contact us IMMEDIATELY so we can make the necessary fix before it starts processing.
Free Shipping
NOTE: FREE SHIPPING THRESHOLD MAY CHANGE DURING SALE EVENTS. NOTICE WILL BE SENT VIA NUI EMAILS. DURING OUR SEASONAL CLEARANCE AND BLACK FRIDAY SALES THERE IS NO FREE SHIPPING.
We offer free standard shipping within the USA for orders over $100. Expedited shipping on orders over $100 will incur a shipping charge at cost.
Shipping Methods ex USA
Shipping is by United States Postal Service and is calculated in relation to your destination. The rates quoted below are an indication only. Priority Mail and Overnight are available at additional charge. Please email us if you require a ship method not shown. Approximate charges are as follows:
- USA Standard $7.95 (usd) by USPS. Delivery time is usually 2-5 days.
- USA Express Next Day USA $40.00 (usd) by USPS Express Mail.
- Canada small $12.95 (usd) by USPS Mail. Less than 1.5kg
- Canada large $40.00 (usd) by USPS Mail. More than 1.5kg.
- Australia/New Zealand $15.00 (usd) by USPS Mail.
- Rest of World $30.00 (usd) by USPS Mail.
DO NOT request overnight shipping during a sale event we cannot guarantee overnight delivery during these times.
Duty & Taxes
The buyer/recipient is responsible for all applicable duty and/or taxes that may be applied by your local authority or customs agency. Local sales tax is charged for all orders from the state of Texas.
Free Returns & Exchanges for USA customers
We want you to be 100% happy with your purchase. If for any reason you are not satisfied you may return or exchange within 30 days of purchase. Items must be unused and in original condition, with original tags in place. If the goods come back to us scrunched in a ball, or missing tags or bags or otherwise a big mess you WILL be charged a 15% restocking fee.
We offer Free Returns for store credit and Free exchanges for USA customers. For those choosing a refund and the item is not defective we will deduct the cost of shipping from your refund.
If the return results in the original order value dropping significantly below any free shipping threshold you may have qualified for we do reserve the right to add the cost of shipping to your order as a deduction to any refund.
Store credits will be a Gift Code emailed to you upon completion of the return. Refunds will be made in the form of the original payment, minus shipping charges. FINAL SALE ITEMS (those in our sale section of the website AND ANY ITEM ON SALE DURING BLACK FRIDAY OR OUR TWO SEASONAL CLEARANCE SALES) are NOT eligible for return or exchange. We will not accept damaged items that have been worn and/or garment tags removed. In such cases, the item will be returned at your cost.
Returns & Exchanges for customers outside the USA
We want you to be 100% happy with your purchase. If for any reason you are not satisfied you may return or exchange within 30 days of purchase. Items must be unused and in original condition, with original tags in place. If the goods come back to us scrunched in a ball, or missing tags or otherwise a big mess you WILL be charged a 15% restocking fee.
All customers outside the USA must get the goods back to us at your own cost. Upon receipt of Returns we will issue a store credit or a refund to your original payment method as directed by you. For exchanges, upon receipt of goods we will contact you with a request for payment for the exchange to be shipped out.
Store credits will be a Gift Code emailed to you upon completion of the return. Refunds will be made in the form of the original payment, minus shipping charges. FINAL SALE ITEMS (those in our sale section of the website AND ANY ITEM ON SALE DURING BLACK FRIDAY OR OUR TWO SEASONAL CLEARANCE SALES) are NOT eligible for return or exchange. We will not accept damaged items that have been worn and/or garment tags removed. In such cases, the item will be returned at your cost.
If you are outside of the US and have received a defective item please email us at weborders@nuiorganics.com for a call tag to be sent.
How to make a return/exchange:
Its super simple! Please visit our returns portal and simply enter your order # and the email you used to order with and follow the prompts. If you are within the US you will be issued with your return label during this process.
If you are having any problems please email us at weborders@nuiorganics.com
Returned items and items for exchange must be received by us within 30 business days of placing your return request.
We can only credit you for items received back in our warehouse. We will send you an email upon receipt of your package. Please allow up to 30 days from the day goods arrive back to our warehouse for a return credit to appear on your credit card statement or a store credit to be issued. Exchanges are subject to availability. We will contact you with alternative options should your first choice be unavailable.
Missing or incorrect items:
If you have been sent the wrong item in error or feel you are missing an item from you order, please contact us immediately by emailing weborders@nuiorganics.com and we will remedy the situation.
Warranty:
We take pride in producing quality products. If you receive an item you consider defective please contact us within 30 days of receipt to arrange a replacement. Should the item be found to be faulty we will also take full responsibility for replacement shipping costs.